REFUND POLICY

OUR CUSTOMER TERMS & CONDITIONS

EXCHANGES AND REFUNDS

Returning your product because it’s unwanted:

Please return your item unused and in original condition, including attached labels (as it was received by you) with proof of purchase within 14 days, and we’ll give you an exchange or refund.

We reserve the right to refuse a refund if the item is not returned in its original condition or has labels detached, is worn, dirty or damaged.

By original condition we mean: 

  • you’ve kept all original packaging and labels in good condition and the product can be resold at full price 

  • you haven’t used the product 

Which products can’t be returned?

The following products won’t be eligible for exchange or refund (unless faulty or not as described):

  • Products which you received over 14 days ago

  • Products that have been unsealed (other than to inspect)

  • Products without original packaging or where it’s been returned in poor condition

Products which have been opened or their protective seals removed and cannot be returned for hygiene reasons (unless faulty):

  • Underwear or swimwear

  • Boots & Foot ware where used

  • Clothing where used

  • Any item that has been used and labels removed.

HOW AND WHEN WE REFUND YOU WHEN YOU MAKE A RETURN

When returning your item, the way you originally paid will determine how we refund you

we’ll process your refund once the item comes back into our warehouse and has been assessed. 

It can take up to 14 days (usually sooner) for the refund to appear in your bank account from the time we receive the item.

  • Returned items must have tags still on and be returned in original packaging

  • Returned items must have no visible signs of wear or use



To initiate a return or exchange, please complete the following steps:

The return postage cost to Active Leisure will be the responsibility of the buyer.

The replacement postage cost will be the responsibility of Active Leisure.

The return address is

Active Leisure

C/O Evoque

Unit 7&8 Westgate Trading Estate

Westgate

Aldridge

West Midlands

WS9 8EX

United Kingdom